Submitting Slack Help Requests
Always use the Help Request function in Slack to ask questions or request assistance.
Why? Because our entire team at AutoPrint monitors for Help Requests in Slack. If you send an email, submit a support ticket or direct message someone in Slack who isn’t available, you either have to wait for a person to see it, or much worse, you will end up direct messaging others creating overlap craziness for our staff. But with a Slack Help Request in your company channel, whomever sees it and is available can jump on to provide support.
Any conversation about a help request should take place as comments in the original help request thread about the issue, not in the general channel thread.
Having the entire help request and related conversation contained in the one request thread makes generating a support ticket super easy - the system automatically captures all the conversation and any media related to the request into the generated support ticket.
How to Submit a Help Request in your DSC Slack Channel
Make sure you have already captured any screenshots, videos, URLs, etc before creating your Help Request.
In your company-specific Slack channel, at the bottom left of the message window is a small + sign with a tiny blue lightning bold above it. Click that and select Help Request to get started.
Complete the Help Request form fields including as much details as possible - See the Best Practices for Help Requests article to help ensure we can help you quickly and efficiently, plus if a development team ticket has to be created the info in the Help Request will all be added to the ticket automatically.
